Shipping policy

OLIVOLEO currently ships throughout the 50 United States and the District of Columbia from our facility in Westhampton, New York.

Though it isn’t required, we prefer to ship to physical addresses over P.O. Boxes and may reach out to you to request a physical address for logistical reasons.

We currently do not ship internationally or to APO/FPO addresses. We are not responsible for packages that are shipped to international reshippers once the initial delivery has been made.

HOW WE SHIP

We ship to all 50 United States and the District of Columbia using the United States Postal Service (USPS) and United Parcel Service (UPS).

No matter the service level selected, shipping address accuracy is important. Any customer who submits incorrect shipping address information will be subject to any change or return fees set by the carrier. We will not reship an order or subsequent orders until due fees are paid. If you notice you made a mistake on a recent order please email info@olivoleo.com ASAP to request a change. If the package is still in our fulfillment facilities we will make the change free of charge.

Orders typically have a 1-3 business day timeline for picking and packing, however, this timeline may be extended after a sale or during peak shopping periods.

GENERAL SHIPPING TIMES

Once an order ships via UPS Ground, USPS Priority (our "Standard/Economy" rates):

1 to 2 business days for CT, DC, DE, Eastern PA, MA, MD, NJ, RI, Southern NY, VT

2 to 3 business days for GA, IL, IN, KY, ME, MI, NC, NH, Northern NY, OH, SC, TN, VA, Western PA, WV

3 to 4 business days for AL, AR, FL, IA, KS, LA, MN, MO, MS, NE, Eastern TX, WI

4 to 5 business days for AK, AZ, CO, HI, ND, NM, OK, Southern CA, SD, Western TX

5 to 6 business days for Northern CA, ID, MT, NV, OR, UT, WA, WY

EXPEDITED SHIPPING

If you have a deadline requirement for your delivery, we recommend selecting an expedited shipping option. Expedited options and timelines are as follows:

UPS 3 Day Select: 3 business days transit + the pickup day

UPS 2nd Day Air: 2 business days transit if order placed by 9AM EST/EDT

UPS Next Day Air: 1 business day transit if order placed by 9AM EST/EDT